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Cardiology

Shifa Hospital New Cairo , Egypt . Onsite
Key Responsibilities
1.Leadership and Management

  • Develop and implement ITSM strategies in line with organizational goals.

2.Leadership and Management

  • Ensure the efficient delivery of IT services to meet customer needs.

  • Monitor service performance and implement improvements as necessary.

  • Manage service level agreements (SLAs) and ensure compliance.

3.Process Improvement

  • Identify opportunities for process improvements and implement best practices.

  • Identify opportunities for process improvements and implement best practices.

4.Stakeholder Communication

  • Facilitate effective communication between IT and business units.

  • Report on service performance and improvement initiatives to stakeholders.

5.Tool Management

  • Oversee the implementation and management of ITSM tools and systems.

  • Ensure the tools are effectively utilized and meet the needs of the organization.

Insurance

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.

  • Proven experience in IT service management, with a focus on leadership.

  • Strong knowledge of ITIL framework and best practices.

  • Excellent communication, interpersonal, and problem-solving skills.

  • Experience with ITSM tools (e.g., ServiceNow, BMC Remedy).

Skills

  • Stakeholder engagement and relationship management.

  • Technical proficiency in IT systems and services.

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